Privacy Policy

1. Who we are

This policy explains how Lifewood AIGC, a division of Lifewood Data Technology ("Lifewood", "we", "us") handles personal data collected through this website. Lifewood AIGC is the AI-Generated Content division of Lifewood — see lifewood.com.

It covers this site only. Third-party sites we link to have their own policies.

2. What we collect

Information you give us

• Contact form — your name, email address, and the content of your message.
• Project information — briefs, brand assets, and any materials you send us to produce your content.
• Purchases — when you buy a package, our payment provider collects the details needed to process payment. We do not receive or store your full card details.

Information collected automatically

• Basic technical data such as IP address, browser type, device type, referring page, and pages viewed, used to keep the site secure and to understand how it is used.

We do not knowingly collect special-category personal data, and we ask that you do not send it to us.

3. How we use it

• To respond to your enquiry and to provide quotes.
• To deliver the services you have purchased and to manage our relationship with you.
• To process payments and keep financial records.
• To operate, secure, and improve this website.
• To comply with legal obligations.

We do not sell your personal data, and we do not use your personal data to train AI models.

4. Legal bases

Where data-protection law (such as the GDPR) applies, we rely on: contract (to deliver services you have purchased), legitimate interests (to respond to enquiries, secure and improve the site), consent (for non-essential cookies, where used), and legal obligation (for example, tax and accounting records).

5. Who we share it with

We share personal data only with service providers who process it on our behalf, under contract, including:

• Payment processing — our payment provider, to take payment for packages.
• Hosting and infrastructure — to serve this website.
• Analytics — where used, to understand aggregate site usage.
• Lifewood group companies — where needed to deliver your project.

We may also disclose data where required by law or to protect our legal rights.

6. International transfers

Lifewood operates globally, and your data may be processed in countries other than your own. Where required, we put appropriate safeguards in place for such transfers.

7. How long we keep it

• Enquiries — kept while we are in contact with you and for a reasonable period afterwards.
• Client and project records — kept for the duration of the engagement and for as long as needed to meet legal, tax, and accounting requirements.
• Technical logs — kept for a short period for security purposes.

8. Cookies

This site uses cookies and similar technologies that are strictly necessary to make it work. If we add analytics or marketing cookies, we will ask for your consent first where the law requires it. You can block or delete cookies in your browser settings; some features may then not work.

9. Your rights

Depending on where you live, you may have the right to: access the personal data we hold about you; correct it; delete it; restrict or object to how we use it; receive it in a portable format; and withdraw consent at any time.

To exercise any of these rights, email hello@lifewood.com. We will respond within the time limits set by applicable law. You also have the right to complain to your local data-protection authority.

10. Security

We use appropriate technical and organizational measures to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

This site is intended for business users. It is not directed at children, and we do not knowingly collect personal data from them.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last changed.

13. Contact

Questions about this policy or your data: hello@lifewood.com, or via our contact page.